Preamble – Company

The company IEVA, a simplified joint-stock company with capital of € 74,937€ , registered with the Trade and Companies Register of Grenoble under number 820 930 576, and whose registered address is IEVA, 91 RUE DU FAUBOURG SAINT HONORE 75008 PARIS, operates the website IEVA available at: (hereinafter “the Site”) and the application available on the App Store or Google Play.

Our offers are exclusively reserved for individuals, for use without resale, for delivery in mainland France, including Corsica, Monaco, excluding the Overseas Territories, United Kingdom.

An individual is a natural person who is acting for purposes which are outside the scope of his trade, craft, business or profession. Any resale of products purchased through the Website is strictly prohibited.

Only natural persons legally capable of entering into contracts of sale for products offered by IEVA may place an order. To this end, you declare to the company IEVA that you have agreed to the Online General Terms and Conditions Sale and, so that the sale can be completed, that you are of legal age and are not under supervision or legal guardianrship when placing your Order .

These General Terms and Conditions of Sale are intended to establish the sales procedures for cosmetics on the Site (hereinafter the “Products”).

These General Terms and Conditions of Sale are available online at the main address of the site, and are downloadable, printable and prevail over any other reproduction medium.

IEVA reserves the right to modify these Online General Terms and Conditions of Sale by publishing a new edition which will apply to all orders placed after it was first uploaded to the website.


“The Site” refers to the website

L’Application ;» désigne l’application IEVA éditée par la société IEVA et installée à l’initiative du client sur un téléphone ou une tablette.

« The application » refers the IEVA application published by the IEVA society and installed on the initiative of the client on a cellphone or a tablet.

“Personal Data” means any information relating to a natural person.

Article 1 – General information

Products can be sold to Members in two ways:

  • Whether online by IEVA
  • Or IEVA acts as a simple intermediary for the supplier. In this case, the sale is concluded directly between the Member and the supplier in question under the terms and conditions specified below. In any case, this information will be clearly specified in the descriptive files and services offered. “These General Terms and Conditions of Sale are supplemented by the General Terms and Conditions of Use of the Site and the Application and the Privacy and Protection of Privacy Policy as well as, where applicable, by specific conditions. “


Any dispute concerning the execution of an Order and / or interpretation of these General Terms and Conditions is subject to French law.

In case of a dispute concerning the interpretation or implementation of agreements between you and IEVA, the competent court will, at the applicant’s choice and in accordance with legal provisions, be either that of the place where the defendant lives or that of the actual delivery of the Product, or that of the place of execution of the service.

In case of a dispute concerning the interpretation or implementation of agreements between you and IEVA, the competent court will, at the applicant’s choice and in accordance with legal provisions, be either that of the place where the defendant lives or that of the actual delivery of the Product, or that of the place of execution of the service.

Pursuant to the provisions of the Law of 21 June 2004 on trust in the digital economy and the Act of 13 March 2000 on electronic signatures, the act by which you submit your order by computer transaction as specified on the Website constitutes an irrevocable acceptance of the General Terms and Conditions of Sale in force on the day of the Order.

The General Terms and Conditions of Online Sale on the Site thus take precedence over any other condition of sale that may be contained in other documents distributed by IEVA for the Products.  It shall not be construed that the Seller has forsworn the subsequent implementation of any of the terms and conditions due to not having prevailed at some point upon any of the provisions of the General Terms and Conditions of Sale.

1.3 Confidentiality and data protection

IEVA will implement all security measures to ensure the availability, integrity and confidentiality of data exchanged.

For its part, IEVA would like to draw your attention to the need to implement all appropriate measures, such as firewalls and anti-virus, regularly updated and properly configured, to protect you in the most efficient manner possible against intruders , attacks and spread of viruses, to ensure the availability, integrity and confidentiality of information sent on the Website.

1.4 Partial invalidity

The invalidity of any article of these General Terms and Conditions of Online Sale shall not lead to the invalidity of all the General Terms and Conditions of Online Sale.

Article 2 – Order

2.1 Placing the order

Orders can be placed

  • Online :
  • On the IEVA application on your smartphone

The order means that you agree to price, the characteristics of the Products listed on the website as well as delivery terms and conditions of products, bearing in mind that the products are offered for sale subject to stock availability.

Before confirming your Order, you will be asked to declare that you have read the following provisions and expressly accept the terms thereof.

To finalize your order, you will be prompted to click the “Confirm my order” button which will direct you to the secure online payment page. By clicking on the “Submit” button you agree to the entire order. (This action confirms the entire Order).

Once the order has been received, we will confirm the acceptance of your Order and the dispatch of your products as soon as possible, by e-mail.

Information on Product availability is available when placing the Order.  Errors or modifications may occur as an exception, particularly in peak periods such as Easter, Mother’s Day, Christmas, etc. In the event of unavailability of a Product after placing your order, we will notify you by email, as soon as possible, in which case your refund will be made within no later than 14 days following the cancellation of the Order.


You will have a chance to create a personal account when placing your first order.  To do this, you will be prompted for a user-name and personal password as well as the personal data necessary for placing your Order, including your identity, your address, your shipping address if different, your phone number and the payment method to fulfill the Order. For each order placed on the application, you will be prompted for personal data necessary for placing your order including your identity, your address, your shipping address, your phone number and the payment method to fulfill the Order.

Orders being payable only by credit card, you will need to provide the details of your card, and enter the information thereon necessary to complete your Order, namely: its number, its expiry date and the security code on the back of your bank card.

The user name and personal password are proof of your identity on the Application and you commit to any Order placed through them subject to the exercise of your right of withdrawal as defined in Article 5 of these General Terms Conditions of Sale. They serve as an electronic signature. Your user name and personal password are your responsibility and you alone will bear the consequences that could result from any uses by third parties who become aware of them, unless that knowledge is the result of a direct fault of IEVA.

If you forget your ID and your personal password, or fear that a third party might have got hold of them, the Application has a function showing you how to recover your user-name and choose a new password at any time.

Using your user name and your personal password, you can later access the Application at any time to place your orders.

With these same user names and passwords, you can partially and / or completely access your personal data on other tools offered by the IEVA Application.

It is your responsibility to pay particular attention to the information provided, as well as the Products in your Order before confirming it.  The Order processing system allows you to go back on your Order to change or correct any error before confirming it.  IEVA cannot be held responsible for any errors on your part when placing your order.


Pursuant to the provisions of Article L.122-1 of the Consumer Code, IEVA is entitled to refuse any order or to require payment in advance, for legitimate reasons, including:

  • – arrears or insolvency,
  • – predictable problems affecting the delivery of Products,
  • – the inability to provide evidence of your legal capacity to purchase or your status as an individual
  • – or an Order placed in bad faith, particularly if IEVA finds that you are trading in the Products thus purchased.

Article 3 – Price and Payment


The prices applied are those in effect on the date of confirmation of the validation of the Order.

Prices are in Euros, all taxes included, unless otherwise stated on the Website and excluding delivery costs of the Products, as indicated in Article 4.1 of these Online General Terms and Conditions of Sale.

Promotional offers and the prices that are offered are valid while visible on the Website, subject to availability.  We accept no liability in the case of a shortage or unavailability of the Products.

IEVA s”IEVA reserves the right to change prices of Products listed on the Website, without notice. “e réserve le droit de modifier les prix des Produits indiqués sur le Site ou l’Application, sans préavis.


Orders are payable in Euros only.

The payments of the Order must be made by credit card (Carte Bleue, Master Card, Visa Card) and you will be charged when your order is confirmed. Cards issued by banks outside France must be international bank cards accepted in France.

IEVA retains ownership of the Products delivered until full payment of invoices and reserves the right to suspend delivery in the event of late payment, and this until complete regularization of the debtor account.

“In case of delays to payments into the bank account specified at the time of placing your Order, the amounts due will bear three (3) times the legal interest rate without any formal notice being required. “

Article 4 – Conformity of product or services


The applicable shipping charges are those in effect on the day of the confirmation of the validation of the Order. However, delivery costs, beyond the control of IEVA, are accordingly subject to change at any time without the responsibility of IEVA being sought.

Shipping costs for orders less than € 60 will be charged and are indicated at the time of validation of the Order.  So Colissimo delivery costs are offered for any order above €60.


For all products, deliveries will be made according to the choice of the user

4.2.1 By Colissimo within 2 to4.2.1 By Colissimo within 2 to 4 business days from receipt of the order-confirmation email. 3 Colissimo delivery methods are available: 4 business days from receipt of the order-confirmation email.

  • So Colissimo Mon Domicile: to the address of your choice. If you are absent or unable to take delivery, the package will be delivered to the nearest post office, after leaving a calling card.
  • So Colissimo Mon Commerçant: delivery from one of the 7,000 relay points on French territory according to your choice.
  • So Colissimo MoSo Colissimo Mon Bureau de poste: delivery to a post office near the selected address.n Bureau de poste : livraison auprès d’un bureau de poste à proximité de l’adresse choisie By UPS within 1 to 2 business days to the address of your choice, from the date of receipt of the order-confirmation email.2. Par UPS dans un délai d’1 à 2 jours ouvrables, à l’adresse de votre choix, suivant la date de réception de l’email de confirmation de commande.

Un délai plus long est à prévoir pour toute livraison en Corse et Monaco (2 à 5 jours ouvrables).A longer period should be expected for deliveries to Corsica and Monaco (2-5 working days).

These delivery deadlines start from the validation of the Order by IEVA.

No deliveries will be made outside mainland France and Monaco.

Delivery deadlines shall be automatically suspended by any event beyond the control of IEVA and resulting in late delivery.

Moreover, IEVA disclaims all responsibility and compensation claims in case of delay due to any false or incorrect information you may have given at the time of the Order.


It is your responsibility to verify the number and condition of Products upon receipt.

In case of damaged or missing items, please:

  • – make any usual provisos with the carrier directly on the carrier’s delivery slip, but also, no later than 3 (three) days after receipt of Products, by registered mail;
  • notify us within 14 (fourteen) days of delivery by registered mail qt the following address: IEVA ‘SERVICE CLIENTS’ 66, avenue des Champs-Élysées, 75008 PARIS, retaining the invoice and delivery slip signed with your provisos.


You have a period of fourteen (14) calendar days from the date of receipt of the Order for you to withdraw if the products do not suit you, without necessarily specifying a reason.

To exercise your right of withdrawal, simply return the withdrawal form [click here to download the form] duly completed and signed to the following address: IEVA ‘SERVICE CLIENTS’ 66, avenue des Champs-Elysées, 75008 Paris

In accordance with the provisions of Article L.121-21-3 of the Consumer Code, it is your responsibility to return the Product no later than 14 (fourteen) days of communicating your decision to withdraw.

The first time you buy a product, and for certain products only, IEVA will supply a sample of the product purchased in addition to the product ordered. The sample will allow you to try the ordered product before you open it.

We will fully refund the treatment(s) purchased that have been returned to us provided that the products have not been opened, the protective film and cellophane packaging have not been removed or damaged, and the products have not been used.


The IEVA quality department responsible for the inspection of the returned products goes on the state of the product after the return package has been unpacked. We therefore recommend you use robust packaging to avoid any damage to the product during transport; ideally use the original packaging.  The invoice corresponding to this purchase should be returned in the package.

We also ask you to retain evidence of the sending of the packages containing the returned Products, failing which IEVA regrets that, in the absence of proof of delivery, that it cannot reimburse any package it does not receive.

Subject to the foregoing, IEVA will reimburse you by bank transfer into the bank account used in the Order the price of returned products and delivery charges at the time of the Order, if they have already been paid, within 14 (fourteen days) from the date IEVA France received and inspected the returned Products. Any return postage will be paid by IEVA only if the product reimbursement is granted. Otherwise, any return postage will be at your expense.

Article 6 – Warranty – Liability


All events of any kind, beyond the control of IEVA, such as acts of God, force majeure, accident, strike, administrative decision, stopping of transport services delaying or preventing the implementation of the delivery is by express agreement, a cause for suspension or termination of the obligations IEVA at its will, without compensation for your benefit.

IEVA will notify you, by any appropriate means and refund the amount of the undelivered Order. A new delivery may be scheduled according to conditions to be agreed if desired.


Products on the Site or in the Application are in accordance with regulations in force in France.  When you click on the product by visiting the Site or the Application, features and information on the Products will then be presented, in particular the technical characteristics, material compatibilities or capacity, main assets, benefits and beauty advice.

IEVA reserves the right at any time to change the items offered on the Site or the Application without notice.

Article 7 – Protection of personal data

The information requested of you during the creation of your personal account on the Application is required to process your order by IEVA and offer you several specific services, including the products recommendations for your skin and your environment.

Depending on your point of connection we may need to synchronize some and / or all of your data between different platforms including website, application, to make them available during your connection.

All personal information will be collected on a system to guarantee the confidentiality of data collected and will be accessible at any time:

  • On the IEVA Application by clicking on the “My Account” / “My Information” – “My Account” / “My Addresses”

Conformément à la loi Under the Data Protection Act of January 6, 1978 amended by the Global Data Protection Regulation Act of August 14, 2016, you can object to the data processing of this data, and you have a right to access, to of data portability, to rectify and withdraw the data concerning you by connecting to the home page of this Site and the Application and clicking on “My Account”Informatique et Libertés du 6 Janvier 1978 modifiée par le Règlement européen sur la protection des données du 14 avril 2016, vous pouvez vous opposer au traitement informatique de ces données et vous disposez d’un droit d’accès, de rectification et de retrait des données les concernant en vous connectant à l’Application et en cliquant sur la rubrique « Mon Compte »

These headings allow you to change your own personal data, and to do this at any time. To delete your personal data, please contact the IEVA customer service department stating that you want to delete your data.

All of this information, potentially supplemented by other information at the time of your Order, will be subject to automated processing for the purposes of administrative and commercial management. “Those data are processed by IEVA in accordance with the applicable laws. “

For more details, please read our Privacy Policy.

Article 8 – Intellectual property

Any use or reproduction of any kind is strictly prohibited.